FAQs
What does Azukii Bistro specialise in?
At Azukii Bistro, we specialise in traditional and authentic handmade Japanese food. We offer a range of dining and culinary experiences, sure to transport you to the heart of Japan.
Are you open on all days?
Yes, Azukii Bistro is open year-round.
At what times are you open?
Azukii Bistro is open every day from 12 noon to 3 pm and from 6 pm to 10.30 pm.
How can I make an order to Azukii Bistro?
You can order through our website or online platforms like Swiggy and Zomato.
Do I have to pay beforehand when I order for delivery?
All orders will be delivered only upon confirmation of payment.
Can I modify the order?
Yes, you can by making payment of additional costs if any. However, if your order is already being executed, modification of the order will not be possible.
Do you have a cancellation policy?
Once the payment is made and the order executed, cancellation will not be possible.
Do you have a refund policy?
Once the order has been executed and delivered there will be no refund.
Terms and Conditions
Use of azukiibistro.com and Azukii Bistro
This site is owned and operated by Azukii Bistro. By using azukiibistro.com agree to be legally bound by terms and conditions set below.
No material from the site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except for understanding our products, making purchases and giving feedback. Modification of the materials or use of the materials for any other purpose is a violation of azukiibistro.com and Azukii Bistro.
azukiibistro.com and Azukii Bistro may change these terms at any time by posting such changes online. Please review these terms regularly to ensure you are aware of any changes made by azukiibistro.com and Azukii Bistro.
Your continued use of azukiibistro.com and Azuki Bistro after changes are posted means you agree to be legally bound by these terms as updated and amended.
azukiibistro.com and Azukii Bistro assume no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any
materials, data, text, images, video, or audio from the site.
Liability
Under no circumstances, including, but not limited to, negligence, shall azukiibistro.com and Azukii Bistro be liable for any special or consequential damages that result from the use of, or the inability to use, the materials in this site. In no event shall azukiibistro.com and Azukii Bistro have any liability to you for damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence), or otherwise) for accessing this site.
Online Ordering
We reserve the right to refuse your order should it be necessary
Payment
Card payments are secure.
1.azukiibistro.com and Azukii Bitsro accepts the following forms of payment for online
ordering:
2.Credit cards: Visa and Master card.
3.Debit Cards of Indian Banks.
4.In the event of grapestandooro.com needing to issue a refund we will endeavour to credit your account within 21 working days.
Card payments are secure.
azukiibistro.com and Azukii Bistro do not accept cheques, Diners Club or other means of payment other than those detailed above.
Product information
If you have any allergies to any food etc please mention the same when ordering through a phone call in addition to writing in the remarks column in the order sheet.
Delivery Times.
Our aim is to meet a delivery window for our customers, agreed at the time of placing the order. Whilst we will do our utmost to meet this delivery time unfortunately there may be factors beyond our control that prevent us from meeting the time slot.
We shall have no liability whatsoever for any delay or failure to deliver to you where such delay or failure is caused by a circumstance beyond our reasonable control. Such circumstances include, but are not limited to;
• Unforeseen Traffic Delays
• Accidents Causing Delays on the Service Route
• Severe Weather Conditions.
Your Order Confirmation
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the booking on your behalf, you agree that such person acted as your agent.
Amendments to Orders
Amendments to the order can be made by calling the restaurant directly. azukiibistro.com and Azukii Bistro has the right to accept the amendment depending upon the progress of your order in the kitchen. Such amendment will be valid only when payment has been made for extra payment incurred if any.
Cancellations
Once the order is made and payment received, cancellation will not be entertained.
Customer Responsibilities
It is the customer's responsibility to enter the delivery address in full to ensure the driver may locate the correct property for delivery. Failure to deliver due to incorrect address
details will be charged in full.
You must ensure that delivery can be made to the address during the selected window.If we are unable to make delivery at the given address in the selected time slot then we will deem the order cancelled at full cost.
No rescheduling of time will be permitted.
In the case of addresses that are irregular or difficult to locate, it is the responsibility of the customer to clearly mark special delivery instructions in the box required (Notes) Failure to do so may result in a delayed delivery, or the order being cancelled by
azukiibistro.com and Azukii Bitsro.
Your Personal Data
You agree that personal data may be retained, used and disclosed by us and our agents for the purpose of complying with our obligations under these Terms and Conditions for delivery including, but not limited to, administering your order and complying with any
legal obligations.
Trademarks and Copyright
All contents on this site are the property of azukiibistro.com and Azukii Bitsro and are protected by UK and European copyright laws.
The content and software on this site may be used as both an information and a shopping resource. Any other use including reproduction, modification, distribution, transmission or republication of the content of this service is strictly prohibited.
Amendments and Waivers to these terms and conditions
None of our employees, agents, or representatives, has the authority to alter, modify or waive any provision of these Conditions of order.
Complaints or feedback
In the event that you are dissatisfied with the quality of any Products or the service provided by the Restaurant, please consider providing feedback in the form of ratings, comments and reviews on the Website to reflect your experience. Reviews are an important part of our quality control process.
Estimated times for deliveries and collections are provided by the Restaurants and are only estimates. The restaurant cannot guarantee that Orders will be delivered or will be available for collection within the estimated times.
By ordering from azukiibistro.com and Azukii Bitsro you accept the above terms and conditions.
Privacy Policy
In website of Gotomasala Pvt Ltd called azukiibistro.com has a payment gateway has been incorporated with the cooperation of HDFC bank Ltd.
Guests can make payment to Gotomsala Pvt Ltd and its restaurant Azukii Bistro through this payment gate way.
At the time making purchases through the web site Gotomasala Pvt Ltd will be storing the customer information like name , address and the items ordered , no of transactions etc for its internal analysis only.
When making payments , all payment transaction will be made through the bank website only. Hence Gotomasala Pvt ltd will not be storing any credit card information of the customer.